FAQ's

General FAQ's

Will my call be answered 24hrs a day 7 days a week?

YES!

Can we pay by credit card over the phone?

Yes, we can accept payment from all major credit and debit cards.

Can I work for you?

We often recruit for both employed and self employed drivers.  If you are interested please drop us a line via e-mail or use the Contact Us page

Collection & Delivery FAQ's

I bought / sold an item on EBay, can you collect / deliver it for me?

Yes, for less urgent personal items we offer a tie in service, this would normally mean a 3 to 5 day delivery / collection at a set rate, each job is different so feel free to call for a no obligation quote.

Can I view my POD's online?

Yes, however you will need to be using out online booking system to enable this facility.

To get an account either fax your letterhead to us on 0113 253 4949 (Leeds) or 0114 261 8733 (Sheffield) or fill in the form on the Account Application Page

Are my goods covered by insurance?

Yes, we operate to standard RHA conditions of carriage, a copy can be found in the services section of this website under FAQ's or click here.

Extra insurance can be added as and when required, please call for a quote.

I understand hold ups can happen, will you keep us informed?

Yes, all our drivers inform us if they are delayed for more than 15mins, they will give us a new ETA which we will ring through to you as soon as we are aware.

Do you only deliver/collect during normal working hours?

No, we deliver & collect when you tell us to, whether that is a delivery 10pm on a Sunday night to Belfast or a collection 3am on a Tuesday from Stockholm.

What size van do I need?

We can offer advise on which vehicle you will need if you are unsure but as a general rule the following guidelines apply.

  • Small Van - 400kgs 1.5mtrs x 1mtr x 1mtr
  • SWB Van - 750kgs 2mtrs x 1.1mtrs x 1.2m
  • LWB Van - 1300kgs 3mtrs x 1.2m x 1.7m
  • XLWB Van - 1200kgs 4mtrs x 1.2m x 1.7m

Larger vehicles are available ,please call or fill in contact section for more details.

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If you want a quote fill in this form. You will be contacted as soon as possible.
 
 
 
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